Your shop's assistant

In More, tap My shop page assistant. The page has three tabs: Settings (everything below), Conversations (the contacts it collected and the conversations), and Messages (this month's replies, extra messages, and day by day).

Switch it on

Tick Turn the assistant on.

When it answers

1. Choose: only when your shop is closed, or at any time.
2. Your opening hours, day by day: type them like 09:00-18:00, and leave a day empty when you're closed.
3. Check the time zone: if the time shown just below isn't yours, change it.

Its words

• A first message, to greet your visitors.
• What it must never say or promise, such as same-day delivery.

After each conversation, its summary reaches you on WhatsApp if you have written to Vitrine in the last 24 hours (a WhatsApp rule); the whole conversation can always be read in your dashboard. It offers visitors to leave their name and number.

Teach it

Ten questions about your shop, and a free box for anything else. Answer what you can.

Save, then read

Tap Save: it's on. In the Conversations tab, you'll find the contacts it collected and the conversations, to read, or to answer yourself.

Good to know it never takes an order or a payment, and never claims something it wasn't told.

NextYour statistics